Secure OTRS in 5 steps: Expert Opinion & a Ready-To-Use Checklist

Olga Muzyczuk and Wojciech Siewierski

Who should look after the security of OTRS instances and other open‑source applications? What are the possible consequences of a security breach? What are recommended countermeasures to protect against them? Wojciech Siewierski—a cybersecurity expert, Senior Perl Developer and IT administrator at Centuran Consulting—will discuss all of these topics.