Client Reviews
”We found their services to be very effective and they conducted themselves in accordance with best practices and maintained excellent communication throughout the project.”
”An important aspect of the cooperation was very high flexibility, openness and understanding of our needs. We definitely recommend Centuran Consulting as a reliable technological partner.”
“As BPO pioneers, we believe in outsourcing specialized tasks to external experts. Centuran proved to be an excellent choice in this role. They helped us replace group e‑mail inboxes with a convenient ticketing system, enabling us to handle 2500+ e‑mails a day. They were also able to help us customize the new system by adding several new features, including thousands of message filters.”
“Wydawnictwo Bauer is a part of Bauer Media Group – Europe's largest magazine publisher. Centuran Consulting helped us automate our cost allocation process using ((OTRS)) Community Edition, which required integrating data with an ERP system. The Centuran team correctly identified our needs and recommended us the right solutions. We have also received detailed documentation from the audit.“
“Centuran is a reliable partner in the project for our Client, the Social Insurance Institution (ZUS). The developers demonstrated very good knowledge of OTRS. They quickly implemented the ((OTRS)) Community Edition system and integrated it with the Customer's ticketing system (HP Service Manager) using SOAP services.”
”Thank you for your responsiveness and on‑point questions. We confirm your competences in ((OTRS)) Community Edition and Active Directory integration. We are interesting in extending our cooperation."
”They proactively approached the needs of Synektik and tailored the solution, while overcoming the encountered difficulties and technical limitations of the standard version of ((OTRS)) Community Edition.”
“Working with Centuran has paid off – our ticketing system is much more efficient now. Since we are among the largest real estate managers in Poland, this is extremely vital to us. The Centuran specialists accurately diagnosed those areas which required improvement, and efficiently modified our ((OTRS)) Community Edition.”
“Thanks to Centuran, we were able to transfer ticket management from our mailbox to a Help Desk system ((OTRS)) Community Edition within the span of a single week. The quality of communication with the technical team deserves particular praise. The consultants explained to us the reasoning behind using particular solutions and their implementation process in a clear and exhaustive manner.”
”Representatives of Centuran Consulting displayed an absolute commitment and flexible approach to the constantly evolving needs of the Bilander Group.”
”We recommend Centuran Consulting as top-class experts in ((OTRS)) Community Edition deployment. Consultants kept us updated on the progress at all times. They also made sure that the deployment of the new version did not interfere with the everyday business operations of the client.”
”We are fully satisfied with the training session on the advanced usage of ((OTRS)) Community Edition with ITSM and FAQ modules. We recommend Centuran Consulting as a professional and trusted partner for any work related to ((OTRS)) Community Edition.”
“Centuran demonstrated extensive knowledge of the processes and the customization possibilities of the ((OTRS)) Community Edition. Based on the audit and the documentation received, we can easily recommend Centuran Consulting as a competent ((OTRS)) Community Edition advisor.”