Automate customer service, as well as IT, HR, accounting and other processes. Use ready‑made, configurable processes in the ((OTRS)) Community Edition ticket system. Ensure that you always have a complete overview of requests and reports. On any device with Internet access.
Selected Clients
((OTRS)) Community Edition Implementation
Implementation of ((OTRS)) Community Edition ticket system that automates customer service, IT, HR, accounting and other processes. Used by IBM, Lufthansa and Phillips.
✔️ All tickets available via a web browser
✔️ Compliance with ITIL best practices and your company’s business processes
✔️ Cost reduction
Discover our approach to ((OTRS)) Community Edition implementation.
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CTI. Phone integration
Transfer telephone customer service to ((OTRS)) Community Edition. Feel the difference in request processing thanks to functions, such as automatic caller recognition, Interactive Voice Response (IVR) and call logging.
ITSM. IT Service Management
Get a complete Service Desk IT system with OTRS::ITSM. Make use of predefined ITIL standard‑compliant processes. Take advantage of functions such as hardware and software database (CMDB), change management, event management, and monitoring.
Custom features
Do you happen to have non-standard requirements? Our programmers will create and embed new functions in your ((OTRS)) Community Edition, e.g. automatic allocation of requests to agents, importing data from other systems, or integration with mobile applications and geolocation.
((OTRS)) Community Edition training
Learn to get the most of ((OTRS)) Community Edition so that your business can become even more efficient. Learn advanced system configuration and automation skills to implement new business processes on your own and save your team valuable time. We provide training for your employees on‑site or online.
Consulting
Are you planning to implement ((OTRS)) Community Edition? We will help you collect requirements, develop business processes, and select the right technical solutions.
Are you already using ((OTRS)) Community Edition? We will take care of maintenance and updates to make the system perform in line with your business goals.
Michał WojciechowskiChief Executive Officer, Chief Technology Officer
Software architect and strategist. Expert in corporate IT solutions. Programmer with experience working on 200 projects.
Jakub OparaChief Financial Officer
Analytics and complex integration expert. Programmer specializing in business process modeling and implementation. ((OTRS)) Community Edition instructor.
Bartłomiej KłakProject Manager, Systems Analyst
Project Manager responsible for business process optimization using ((OTRS)) Community Edition. Systems and custom add‑ons designer.
“Wydawnictwo Bauer is a part of Bauer Media Group – Europe's largest magazine publisher. Centuran Consulting helped us automate our cost allocation process using ((OTRS)) Community Edition, which required integrating data with an ERP system. The Centuran team correctly identified our needs and recommended us the right solutions. We have also received detailed documentation from the audit.“
“As BPO pioneers, we believe in outsourcing specialized tasks to external experts. Centuran proved to be an excellent choice in this role. They helped us replace group e‑mail inboxes with a convenient ticketing system, enabling us to handle 2500+ e‑mails a day. They were also able to help us customize the new system by adding several new features, including thousands of message filters.”
“We found their services to be very effective and they conducted themselves in accordance with best practices and maintained excellent communication throughout the project.”
“An important aspect of the cooperation was very high flexibility, openness and understanding of our needs. We definitely recommend Centuran Consulting as a reliable technological partner.”
+44 203 769 7300Górczewska 156/32, Warsaw, Polandinfo@centuran.com